Improved productivity
With live chat support, you can efficiently solve multiple customer inquiries while the customers respond. It increases your overall productivity and customer satisfaction.
From good conversations to great experiences.
Get 24/7/365 Live Chat & Support experts for your business.
We help thousands of customers over Live Chat, Email, and Voice calls. Our Customer support experts make appointments, process refunds, answer questions, give demos, and hear customer grievances. Turn customer support into great experiences with Cliffex CX.
Competitive Advantage
eCommerce websites add live chat support to provide real-time answers rather than having customers leave their websites for a competitor.
Cost-effective
Because one live chat agent can handle multiple chats simultaneously, you don’t need to hire more agents and hence save costs.
Industries
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Aerospace
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Agriculture
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Automotive
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Customs
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Brokerage
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Defense
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Energy
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Education
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Entertainment
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Finance
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Food
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Healthcare
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Hospitality
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Information Technology
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Logistics
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Manufacturing
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Multimedia
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Public Sector
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Pharmaceutical
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Retail & eCommerce
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Telecommunications
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Insurance
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Legal
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Real Estate
Our Approach
Experiential knowledge and consistent training on products helps us resolve queries and provide answers with confidence.
We listen, we understand, and we act. We value customer's time and communicate naturally - as a human should.
Our achivments are proof of our expertise
30%
Increase customer engagement
25+
International clients
10000+
Appointments Scheduled
1500+
Product Demos Given
Benefits of live chat support
Hiring live chat services comes with several benefits. Your visitors can talk to a real person and will not have to deal with robotic messages. They can get their queries resolved and not wait for a specialist to call you back.
Customers Prefer Live Chat Over Other Channels of Communication
It is noted that about 42% of customers prefer live chat assistance to get their answers over any other channel of communication. Live chat is a quick and easy way to communicate and get your answers. All it takes is a few messages and you’re done.
Higher Lead Conversion
With live chat support, visitors have the choice of mentioning their requirements and asking for the right products or services. Assisting helps the business to convert warm leads into sales.
Get Your Customer’s Loyalty
By providing them 24*7 support and assistance, you can gain the trust of your clients. Making them feel heard and helping them out at every step will make them your loyal customers and they will keep buying from you. Be consistent in providing excellent services and you’ll witness increased sales and repeated orders.
Requires No Scripts To Solve Problems
With a live chat support feature, your customers will feel heard and answered. With a real-time agent chatting with them, they won’t have to suffer through those scripted or automated messages which are rarely for any help. Chat experts are aware of all the products and services of the company and hence can help your customers resolve their queries.
Customer Experience
Every interaction we have with customers is an opportunity for us to imprint the brand image in their mind. More than providing chat support, we focus on offering a satisfying experience consistent with the brand.
- Responses in under 2 minutes.
- Expert guidance to customers.
- Non scripted. Human replies.
Featured in & Recognised by
Efficient Processes
What Makes our Live Chat Support Services the best?
- Our efficient online chat support services will ensure better customer care and assured increase profits for your business.
- You can save up a lot of money with our reasonable price structures that are customized for single-operator and multi-operator accounts.
- Our experienced executives are prompt in answering live chat requests. They can handle multiple chat requests simultaneously.
Worldclass Infrastructure
Private & Secure Data Practices
- Our encrypted and secure connections for all online chat support services prevent unauthorized parties from getting access to your live chat conversations.
- We use top grade VoIP infrastructure and have experience IT staffing to provide A+ offshore chat support services throughout the world 24/7/365.
- We are an ISO 27001:2013 ISMS certified organization that ensures the confidentiality of legal, customer, financial, and project data of our customers.
- We monitor and provide detailed traffic analysis that helps you plan your marketing and sales strategies.
Frequently asked questions
Live chat support is a Live chat facility on a business website wherein a customer can chat with customer support experts of that business and get their queries resolved. With Cliffex CX, we provide outsourced customer support executives to businesses. Our executives are available 24*7 and are keen to help your customers.
Outsourcing your live chat customer service staff makes business sense. It is a good alternative to hiring a full-time support team. Outsourcing your customer support allows you to save on the operation costs like healthcare, overtime, etc. You also get immediate access to an experienced team to handle your customer care.
You should. If you are starting up and you only have a few customer enquiries and help requests in a month.
If your product has started to gain customer traction. Chances are that a lot of your time is being spent on customer support every day. This is the right time to outsource your customer support. Our experienced customer support team can handle all support requests and provide you with a summary of new customer insights every week. Now, you can still learn from customer insights while focusing on other aspects of your business.
With Cliffex CX, you get the benefit of instant access to an experienced customer support team. You can start with a small outsourced customer support team and scale as your business grows. With our shared customer support model, you pay for what you need. Need only 6 hrs of live chat support and 3 hrs of voice support but 24 hrs of email support? Sure! Just pay for what you need.
We offer a 1 Week trial of our customer support services for live chat support. We go through your product's training in 1 to 2 weeks (depending on the complexity). During this period you will get to experience the value of our customer support team.
We provide weekly monitoring to our clients. You get a complete picture of the work done by your team. Some metrics are - emails sent and received, number of chat sessions and messages exchanged, average and per chat feedback rating etc. Whats more? Your customer care team also provides key product insights like customer feature requests, and product suggestions based on their use of the product.
Need more information? You can always reach us at hello@cliffex.com